How Return Management Works

At Green Fulfilment, we manage and handle your returns, creating a seamless customer experience. A sustainable and efficient returns management system is key to ensuring customer satisfaction, maintaining a good reputation, and reducing costs.

We have a dedicated team of logistics experts who will work with you to develop the most efficient returns process for your business.

A recent article in January this year highlighted the boom in e-Commerce sees UK SME retailers losing £15k a month to serial returners and the 46% rise in online shopping has led to a rapid increase in serial returns – which come sat a growing cost to retailers.

According to a Which? study, poor returns management is costing UK SMEs £590m a year, with nearly one in 10 (9%) small businesses saying they have lost out on revenue as a direct result of having to deal with serial returners.

We understand that the returns process is crucial to an e-Commerce business, and we are committed to providing the best possible service to our clients.

There are so many different reasons why a buyer may choose to return a product.

It could be because they were not happy with the quality, it didn’t meet their expectations, or maybe they simply changed their mind.

Whatever the reason, we will work with you to ensure that the process is as smooth and hassle-free as possible for your customers.

Some of the most common reasons for product returns are:


o Defective or damaged items

o Incorrect size or fit

o Wrong item was shipped

o Customer changed their mind

What about Free Returns?

Free returns have become an increasingly popular offer by brands, to entice customers into purchasing from them, making them feel more at ease when buying products online.

While this may seem like a great idea, there are some potential drawbacks to implementing free returns, such as:


o Increased costs for the business

o Potentially abused by customers

o May encourage more impulse buys

We will help you to create a sustainable and efficient system that will minimise the impact of returns on your business. By using the latest technology and sustainable practices, we can create a returns management system that is tailored to your needs.

We manage and handle all your returns, delivering a seamless customer journey and our goal is to work with you to ensure that the process is as smooth and hassle-free as possible for your customers.

If you would like to learn more about our returns management services, please contact us today.









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