Customer Support

Seamless Fulfilment, Exceptional Service

Your Partner, Not Just a Provider

At Green Fulfilment, we understand that entrusting a 3PL with your inventory and order fulfilment is a big decision. You deserve more than just a service provider – you need a dedicated partner who understands your business and prioritizes your success.

Introducing Your Dedicated Account Manager:

Say goodbye to impersonal call centres and frustrating communication gaps. We offer a Dedicated Account Managed Service, ensuring you have a single point of contact within Green Fulfilment. Your dedicated account manager will be:

  • Your Fulfilment Expert: Our account managers average 9 years of experience in the industry, providing expert advice and solutions tailored to your specific needs.
  • Always in the Loop: They will know your business inside out, allowing them to proactively address your concerns and anticipate your needs.
  • Highly Responsive: We guarantee 100% of your queries receive a response within 2 hours, with most issues resolved within 4 hours.
How does customer support work?

Direct Communication, Your Way

Seamless Communication on Your Terms

We believe in open and responsive communication, on the channel that works best for you. Reach your dedicated account manager through:

  • Email: Ideal for detailed enquiries, secure file sharing (spreadsheets, reports, contracts), and keeping a written record of communication.
  • Phone: Perfect for urgent matters, real-time discussions, and complex troubleshooting.
  • WhatsApp: Convenient for quick questions, easy file transfers (photos, videos of damaged products, packaging samples), and providing brief updates on order fulfilment status.

Beyond Ticketing: Building Relationships & Driving Your Success

We don’t just process tickets; we build relationships. You can rely on your account manager for:

  • Proactive Updates: Stay informed with regular status reports on your inventory and orders, without needing to chase for information.
  • Expert Guidance: Benefit from their industry knowledge to optimize your fulfilment strategy and troubleshoot any challenges.
  • Personal Support: Experience a “hands-on” approach, where your account manager goes above and beyond to ensure your satisfaction.

Stop managing fulfilment providers, start partnering with Green Fulfilment. Contact us today to experience the difference of exceptional customer service and seamless fulfilment solutions.

The Green Fulfilment Advantage

Throughout the Goods In process, you have complete transparency through the Green Portal. Live updates keep you informed at every stage, ensuring your inventory is safe, secure, and ready to meet your customer needs.

Join the Green Fulfilment Movement: See How Brands Achieve Success

Learn more about our order fulfilment process

Green Fulfilment offers a one-stop shop for all your order fulfilment needs.

We efficiently manage every stage – from receiving inventory to shipping and returns – ensuring a smooth and stress-free experience.

Goods In

Receiving your products at Green Fulfilment

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Safe & Secure: Your Inventory, Always Ready

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Pick & Pack

Effortless Order Processing

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Reach Customers Worldwide

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Maintain Customer Satisfaction

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Contact Us

Achieve Your Growth Goals - Talk to Us Today!

Connect with a fulfilment expert to unlock your growth potential! They’ll schedule a free consultation to discuss your current operations, ambitious goals, and any challenges you’re facing.