• Award winning eco-friendly fulfilment since 2016

Our Story – The Green Fulfilment Journey

From a Spark to a Symphony

How We Prioritise People for Growth

Our journey began in Glasgow with a modest 20,000 sq. ft facility. Since then, we’ve been on a continuous learning journey, fostering a culture of innovation where every team member’s contribution is valued. Our mission? To create a perfect symphony between People, Technology, and Process.

We believe that by empowering our staff and providing them with the right tools, we can create an exceptional customer experience. This people-centric approach has fuelled our growth, allowing us to expand from a single facility to over 110,000 sq. ft across 3 locations in just a few years.

Co-founder & Managing Director

Rukhsar Ahmed

Cain and I met back in 2012. I had a Strathclyde Business School MBA and years of corporate and entrepreneurial experience behind me. We started working together within warehousing and distribution industry and come 2016 we had found our calling. We had found the dearth in dedicated ecommerce technology and process driven order fulfilment companies. We set out on a mission to develop a top-class order fulfilment business and Green Fulfilment came to being.

Co-founder & Operations Director

Cain Fleming

Cain and I met back in 2012. I had a Strathclyde Business School MBA and years of corporate and entrepreneurial experience behind me. We started working together within warehousing and distribution industry and come 2016 we had found our calling. We had found the dearth in dedicated ecommerce technology and process driven order fulfilment companies. We set out on a mission to develop a top-class order fulfilment business and Green Fulfilment came to being.

Award Winning Company

Beyond Awards: Building Success with Our Customers

While awards and recognition are great (including being profiled by the Times!), our true measure of success lies in staying true to our founding principle: the human touch in a tech-driven world. Our customer service consistently receives top ratings, a testament to this philosophy.

We’re fuelled by the growth of our customers. Together, we’re not just building successful businesses, we’re doing it sustainably. This collaborative approach, paired with our commitment to Sustainable Green practices, is the gold standard for us.

Your Green Partner in Growth

Building Relationships for Success

At Green Fulfilment, we believe in genuine partnerships. We leverage technology and smart processes, but it’s our people who make the difference. We know that relationships matter – that’s why we prioritise building connections with our customers, employees, and suppliers.

This commitment to people and sustainability fuels our mission: delivering exceptional customer experiences while striving to be Net Zero Carbon. We continuously eliminate non-recyclable waste and environmentally harmful practices.

Together, let’s grow your business and our planet’s future.

Meet some of the team

Rukhsar Ahmed

Co-founder & MD

People work with people and we would never want to replace that with technology. We have and will continue to put relations first, be it our employees, customers or suppliers. It is our belief that we can deliver the very best of customer experience and still be carbon neutral..
Cain Fleming

Co-founder & COO

We believe in building genuine partnerships with our customers. Together, we can leverage technology and processes to achieve your goals and deliver the best possible service.
Sharon

Senior Account Manager

Sharon has been in the order fulfilment world for over 12 years and within customer service of the eCommerce businesses to be precise.
Joan

FC Manager

Joan came from years of experience of running operations in GE and Phillips. Joan has a great sense of how to develop, implement and run processes.
Stuart

Deputy FC Manager

Stuart worked in B&Qs warehouse for years and has been with Green Fulfilment from day one as a core member of the operations management team.
Greig

Key Account Manager

Greig came with rich experience of Logistics in the Events Management world and came to be part of the customer service team.
David

Goods In Supervisor

David joined Green with a wealth of warehousing experience. Having run many warehouse teams in the past. David joined to lead the Goods In and Picking Team..
Declan

Picking Supervisor

Declan joined Green Fulfilment as a fulfilment assistant. It wasn’t long before Dec’s leadership potential got spotted and was upskilled to get a forklift licence.
Syma

Apprentice Trainee

We try to nurture talent wherever possible. One of the many ways we do this, is by working with Government backed Apprenticeship Schemes. Syma has been with us under this scheme and is flourishing in her role as a customer service support member.

Your Green Partner in Growth

“Your Green Partner in Growth” isn’t just a tagline, it’s our unwavering mission. We empower eCommerce businesses to achieve sustainable growth through a collaborative partnership model. Our success is intertwined with yours – we grow together as you delight your customers.

This focus on partnerships and sustainability fuels everything we do. By delivering on our core values, we’re making this mission a reality.

Accuracy You Can Trust

99.9% order accuracy guarantee: We ensure your customers receive the right products, every time.

Speed that Keeps Up

Same-day order fulfilment (98% of the time): Get your products out the door fast and delight your customers.

Communication That Connects

Dedicated Account Managers & 4-hour response time: We’re here for you, every step of the way.

Our Core Values: Living Green, Leading the Way

Sustainable Focus
Sustainable Focus
We’re not just “Green” by name, it’s in our DNA. We minimize environmental impact and continuously push the boundaries of green practices.
Unwavering Transparency
Unwavering Transparency
We deliver exceptional order fulfilment with 99.9% accuracy. When things go sideways (because hey, reality!), we’ll be honest, upfront, and solution-oriented.
Relentless Improvement
Relentless Improvement
We never settle. We constantly refine processes and explore new ways to elevate our business.
People-Centric Approach
People-Centric Approach
People are at the heart of everything we do. This includes our amazing team, valued customers, and trusted suppliers. We prioritize strong relationships and empower our people to drive success.

From Spark to Success: Our Growth Story

  • 2016

    Scotland’s First Ever Dedicated 3PL Fulfilment Centre

    Begin journey in our 20,000 sq. ft facility

  • 2017

    Scrapped Plastic Bags and Increased our Recycling to 98%

    A major review of our processes and purchasing saw us eliminate the majority of plastics from our outbound supply chain.

  • 2018

    Became Greener

    Rebranded to Green Fulfilment to offer sustainable fulfilment services. Replaced multiple plastic packaging products with paper Hit the target 50% growth in revenues

  • 2019

    Saved Paper

    Went partially paperless by introducing wireless handheld device based operation Second Fulfilment Centre live in Glasgow

  • 2020

    Hit a Century

    Third facility opened 62,000 sq. ft total footprint now over 100,000 sq. ft

  • 2021

    Launched our Green Print for 2021

    We aim to use the best green business practises as a sustainable company causing minimal impact to the earth and we will endeavour to transform our supply chain. Read more about our‘Green Print’ Featured in Times News as a Rising Star in amongst SMEs.

  • 2022

    Green Portal Launched

    Our new technology platform goes live with single platform for clients to access all information Nominated as E&Y Entrepreneur of Year

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