Coronavirus Service Update

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This is the daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on us and our partner carriers for domestic and international services.

We are continuously monitoring the situation and will share with you our latest status and that of the carriers. 

Please see below for today’s update.

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Today -Friday 27th March 2020

Green Fulfilment would like to reassure all our valued customers that we are open for business and are still operating at close to full capacity.

Air Network

Last night, there was a delay to our air service leaving from the East Midlands Airport to Belfast Airport. As a result, a small amount of mail posted in the Midlands, South West and North of England and Wales yesterday, due for delivery today in Northern Ireland, may arrive later than planned.

Issues at our Mail Centres in Aberdeen, Chelmsford, Chester, Croydon, Greenford, Jubilee, Medway, Northern Ireland, Romford, Southampton, South Midlands, Swansea, Swindon, Tyneside and Warrington last night meant not all mail could be processed to schedule. As a result, some mail posted in other parts of the UK yesterday, due for delivery today in the AB, ZE, CM, CO, SS, CH, LL, SY, BR, CR, SE, SM, HA, NW, SL, UB, W2-14, GU, KT, SW, TW, CT, DA ME, TN, BT, E, IG, RM, PO, SO, SP, CV, LE, MK, NN, SA, DH, DL, NE, SR, TS, CW, L, WA and WN postcode areas and BFPO today, may arrive later than expected.

Last night, issues at our Gatwick, Jubilee and Medway Mail Centres meant not all mail could be processed to schedule. As a result, a small amount of mail posted yesterday in the BN, RH, GU, KT, SW, TW, CT, DA ME and TN postcode areas, due for delivery today in other parts of the UK today, may arrive later than anticipated.

System Issues with Tracking [Advisory]

The issues we experienced with the dashboard updates yesterday have now been resolved and it is updating as normal with parcels being delivered today.  The holding page will be removed soon and the Dashboard will once again be available for customers to use.  However, there are 3 very important points as far as this is concerned though.  These are:

  • The status of deliveries for yesterday (24th March) is not the complete picture due to the track events that didn’t get passed through to the Dashboard whilst the disruption was occurring. It has led to a number of parcels not being displayed correctly on the main Dashboard view, thus appearing as though there are a higher number of exceptions.  This is not the case and the correct status can be seen for individual parcels by clicking through to the see the delivery date, time, recipient and signature details;
  • Also, as a result of the disruption, you may see some discrepancies for parcels being shown as due for delivery today (25th March) as a result some parcel pre-advice (collection & delivery) details received during the disruption did not get passed through to the Dashboard;
  • Under normal circumstances we would replay all of the missing information (track events and parcel pre-advice details), but unfortunately on this occasion that is not going to be possible.  This will mean that the details in respect of deliveries for Tuesday 24th March and the parcels included on the Dashboard for delivery on Wednesday 25th March will not be the complete picture. 

Here’s our daily international bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our services across the world.

The world-wide situation is ever-changing which is why we’ve created a simple look-up table for each country showing the latest status on shipping.

We’ve also attached a list of postcodes to which we cannot deliver – can you please check before you ship that your customers are not in these areas and with all businesses, it’s best to double check they are open to receive parcels. We don’t want you to incur costs for items that have to be returned because the business/retailer is not open.

Restricted Postcodes

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

Thursday 26th March 2020

Green Fulfilment would like to reassure all our valued customers that we are open for business and are still operating at close to full capacity.

We find ourselves in unprecedented times of uncertainty with our country facing simultaneous health, social and economic challenges with the rapidly evolving situation regarding Coronavirus (COVID-19).

I wanted to reassure you that as a business, our priority above all, is to keep our people and customers safe. We have teams preparing for as many eventualities as possible, so that we can continue to serve our country and provide the best service we possibly can for as long as we can.

 
During this time, we will continue to collect and deliver parcels, but given the current circumstances, there will be some unavoidable disruptions to service. From Thursday 26th March, we will be making further changes to our services summarised below:
 
 While delivery guarantees are suspended, we will make every effort to deliver any items sent on express9, express10 or expressAM services during the morning;
 All scheduled or adhoc collections for contract customers will take place at any time after 12pm each working day. If your business is closed and we can suspend your scheduled collection for the moment, please inform your collecting depot;
 There will be some additional changes to our Returns Policy and period of retention after an attempted delivery;
 Suspension of our Age Verification service which prevents us upholding the 2m social distancing requirement for all employees;
 In line with Government guidelines, we strongly advise customers not to travel to visit our depots to hand over or collect parcels. If customers need to collect parcels, please observe social distancing principles which will be on display in our depots. We request that customers arrange a redelivery, if at all possible.
 

We will be reviewing the situation every day, providing local updates where needed, to keep you fully informed. More detail on all of these changes can be found by clicking the links provided below.

Full information on how we are responding as a business to this situation, can be found on parcelforce.com/coronavirus and for service updates, which are updated daily, you can visit parcelforce.com/service-updates

Thank you for your patience and continued support during this time.

 

The world-wide situation is ever-changing which is why we’ve created a simple look-up table for each country showing the latest status on shipping.

We’ve also attached a list of postcodes to which we cannot deliver – can you please check before you ship that your customers are not in these areas and with all businesses, it’s best to double check they are open to receive parcels. We don’t want you to incur costs for items that have to be returned because the business/retailer is not open.

Restricted Postcodes

Wednesday 25th March 2020

Green Fulfilment would like to reassure all our valued customers that we are open for business and are still operating at close to full capacity.

We can confirm that all our parcel collection, sortation and delivery operations are continuing as normal.

Our service levels have also been excellent throughout our network.


Delivery network

In addition to the new contact free delivery processes we have implemented in recent weeks, we have now introduced a new Swap It process which eliminates contact and ensures social distancing.

With the new process, our drivers will only touch the Swap It packaging and your customers will only need to touch the items they are swapping and receiving.

Yesterday we also suspended our DPD Pickup service to comply with the Government’s advice to close non-essential shops.

Social Distancing for our people

We are doing everything possible to support our people and we have implemented new social distancing measures for everyone at work to help reduce social interaction between people.

This involves staying 2 metres apart during briefings and for all operational procedures such as loading and unloading vehicles.

We are also operating a wave delivery program which staggers driver start times to reduce the number of drivers on site at the same time and to minimise the contact of people.

 

We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience

DPD, working hard to keep your business moving

Air Network
Last night, there was a delay to our air service leaving from the East Midlands Airport. As a result, a small amount of mail posted in the Midlands, South West and North of England and Wales yesterday, due for delivery today in Northern Ireland, may arrive later than planned.

Issues at our Mail Centres in Aberdeen, Chelmsford, Croydon, Dorset, Edinburgh, Exeter, Greenford, Jubilee, Medway, Northern Ireland, Peterborough, Southampton and Warrington last night meant not all mail could be processed to schedule. As a result, some mail posted in other parts of the UK yesterday, due for delivery today in the AB, ZE, CM, CO, SS, BR, CR, SE, SM, BH, DT, DD, EH, FK, KY, PH, TD, EX, TQ, HA, NW, SL, UB, W2-14, GU, KT, SW, TW, CT, DA ME, TN, BT, CB, PE, PO, SO, SP, CW, L, WA, WN postcode areas and BFPO today, may arrive later than anticipated.

Last night, issues at our Jubilee and Medway Mail Centres meant not all mail could be processed to schedule. As a result, a small amount of mail posted in the GU, KT, SW, TW, CT, DA ME and TN postcode areas yesterday, due for delivery today in oter parts of the UK today, may arrive later than expected.

Services to New Zealand and Kuwait

Due to the ongoing situation and attempts to limit the spreading of COVID-19, which has impacted airline capacity into the New Zealand and Kuwait, we have suspended our globalpriority service to these countries with immediate effect, until further notice.

You can continue to send parcels to these countries via our globalexpress service, however there is a suspension of guarantee in place.

Parcel deliveries in France

Our European parcel delivery partner GLS has informed us that they will not be making deliveries on Fridays in France, until further notice, due to operational issues. The services affected by this are europprioritybusiness and europriorityimport only. GLS hubs, depots and customer services will therefore be closed on Fridays, Saturdays and Sundays in France.

 

System Issues with Tracking [Advisory]

The technical issues experienced yesterday have been resolved overnight and we are just awaiting confirmation that the Dashboard is updating as it should be this morning with parcels that are out for delivery and being delivered as normal by our drivers.  Once we have this the holding page will be removed.

We are also awaiting information on the status of the updates that were missed during the disruption yesterday.  They will definitely be outstanding currently which means it will look as though a significant number of parcels didn’t get delivered yesterday when actually they did.  It will still be possible to see this detail when drilling down into the individual parcel details.  Investigations are continuing to establish if the delivery tracks can be replayed into the Dashboard in order for it to be brought fully up to date.

Suspension of Sameday Collections – 25 March

Due to significantly higher than forecast volumes, we have unfortunately had to suspend sameday collections across the UK today 25 March 2020 to ensure that all items get delivered;

Suspension of Service Guarantee – UK

Due to the current situation, there are significant impacts on our ability to maintain all our usual service levels.  We will continue offering our services, receiving and delivering parcels for our customers but there may be disruptions to some services under current conditions.

As a result, we will be suspending service guarantees from 18 March 2020 but will seek to ensure ‘all reasonable endeavours’ to maintain service levels where we can.

The actions we are taking, are twofold:

Same day ad hoc collections will be suspended, however you can still book an ad hoc collection for the next working day.  We ask that parcels are immediately ready for collection so that we can collect as efficiently as possible.  

Timed services will be reviewed and where possible maintained but we will continue to keep you informed of restrictions.  We expect that changes may be staged as the situation evolves, keeping our next working day morning services in place for now.

For further information on our approach to Coronavirus (COVID-19) please click to view our webpage here 

Coronavirus Update

We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health England. Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels.

Tuesday 24th March 2020

Green Fulfilment Ltd would like to reassure all our valued customers that we are open for business and are still operating at close to full capacity. We have now made many adjustments to ensure the safety of our team.

The customer service team will now be working from home. However, you should not experience any difference in service level – although with reduced levels of agency staff any rework and kitting jobs may take longer than usual.

We would like to do all we can at this difficult time to keep services available without putting our staff and suppliers in additional risk.

We will keep you updated of any revisions to our policy.  We would urge you to visit our website for daily updates on the service by clicking on the link below. Also, do sign up for latest updates from us through the same link by entering your email address.

https://www.greenfulfilment.co.uk/coronavirus/

Palletways are reporting a restriction on LTL services. This may lead to delays in timed shipments.

Following the Government’s announcement last night, we have an important update regarding our Pickup shop network which you can read below, however we can confirm our parcel collection and delivery operations continue as normal.

DPD Pickup Shop Network

To comply with the Government’s advice to close non-essential shops, we are immediately suspending our DPD Pickup service.

This means your customers won’t be able to drop off their parcels at a shopdivert their parcels to a shop in-flight or collect their parcels from their local shop.

We have also updated all our app users regarding the Pickup service.

Contact free delivery

We have added to our contact free delivery process recognising that some people may be self-isolating and unwilling or unable to open their door to receive parcels.

We have a range of delivery options for everyone:

Customers can download the DPD app and set their delivery preferences to leave in a safe place.

If they don’t have the DPD app they can select Leave Safe in their in-flight options, if you’ve allowed us to do so.

Your customers can now leave a note on their front door telling us where to leave their parcel and our drivers will take a photo.

Without the leave in a safe place instruction, our drivers will not deliver the parcel.

Here’s a copy of the new notification we will be sending to your customers to make sure they know about leaving a note on their door:

Social Distancing

We have implemented new social distancing measures for all our people at work to help reduce social interaction between people.

Some of these processes involve staying 2 metres apart during briefings and for all operational procedures such as loading and unloading vehicles.

We are operating a wave delivery program which staggers driver start times to reduce the number of drivers on site at the same time and to minimise the contact of people.

We understand at this time communication is vital and therefore we will continue to send you these daily bulletins and ask that you share them with your teams. Should you have any queries please speak to your Account Manager and we will continue to update our website.

DPD, working hard to keep your business moving

Monday 23rd March 2020

Normal deliveries and collections should take place in almost all parts of the UK today.

The following delivery disruptions & updates have been reported by Royal Mail & Parcel Force in the last 24 hours.

We are actively monitoring the rapidly evolving Coronavirus situation. We have already made a series of adjustments to our parcel handling procedures. We have also taken the difficult decision to suspend the 1pm delivery guarantee for Special Delivery items posted from Thursday 19 March 2020 until further notice (see below for more details). There may be more changes in the coming days and weeks. We will keep you informed.

Mail Centres (Processing)

Issues at our Jubilee Mail Centre on Friday night meant not all mail could be processed on time. As a result, some mail posted in other parts of the UK on Friday for delivery on Saturday in the GU, KT, SW and TW postcode areas may arrive later than planned.

Issues at our Northern Ireland Mail Centre on Friday night meant not all mail could be processed to schedule. As a result, some mail posted in other parts of the UK on Friday for delivery on Saturday in the BT postcode area may arrive later than expected.

Suspension of Sameday Collections – 21 March

Due to significantly higher than forecast volumes, we have unfortunately had to suspend sameday collections across the UK today 20 March 2020 to ensure that all items get delivered;

Coronavirus Update

We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health England. Please visit parcelforce.com/coronavirus for more information on sending and receiving parcels.

Suspension of UK service guarantee

Due to the current situation, there are significant impacts on our ability to maintain all our usual service levels.  We will continue offering our services, receiving and delivering parcels for our customers but there may be disruptions to some services under current conditions.

As a result, we will be suspending service guarantees from 18 March 2020 but will seek to ensure ‘all reasonable endeavours’ to maintain service levels where we can.

The actions we are taking, are twofold:

Same day ad hoc collections will be suspended, however you can still book an ad hoc collection for the next working day.  We ask that parcels are immediately ready for collection so that we can collect as efficiently as possible.  

Timed services will be reviewed and where possible maintained but we will continue to keep you informed of restrictions.  We expect that changes may be staged as the situation evolves, keeping our next working day morning services in place for now.

For further information on our approach to Coronavirus (COVID-19) please click to view our webpage here 

(Last Updated: 23/03/2020; 7:59) 

Coronavirus Update

Governments of most European countries have implemented various containment measures in an attempt to stop the spread of the Novel Corona Virus. Limitations do not apply to the movement of goods and UPS continues to operate a regular service.

We are currently operating Monday through Friday and serving our customers as usual. Despite current challenges, we continue to service our customers as best we can. Current circumstances may cause some delays in transit. For example, new border controls, reduced air freight capacity in the market, and local protective regulations and quarantine measures may all impact service.

Within countries, some parcel deliveries may not be possible due to the closure of shops or businesses, or restrictions in various postcodes, in which case parcels will be returned to sender. Undeliverable parcels due to this emergency carry either of the below tracking statuses:

C5 – Emergency

DH – NO UPS CNTRL

As per government announcements, most shops have been ordered to close until further notice. Please note that as a result shipments to UPS Access Point™ locations could be impacted.

For parcels requiring a signature, our drivers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. We kindly request customers to open the door, accept the parcel and state their name for security purposes. Parcels that are not signed for will be marked with code CV19 plus 11 digits of the consignee’s name as proof of delivery.

Due to the unprecedented nature of the current situation, the waiting times for our customer service desk may be longer than usual. For the latest status of your shipments we encourage you to use shipment tracking on ups.com.

 

Italy:

Saturday deliveries have been suspended.

Pick-ups and deliveries have been suspended in the following zip codes due to government restrictions (Red zones, areas not accessible) . Packages will be stored for 15 days.

04022

40059

64030 / 64031 / 64033 / 64034 / 64035
65010

83031

84036 / 84030 / 84035 / 84030

86016

87038 / 87054 / 87056
89064

Pick-ups and deliveries are delayed due to local operating conditions in the following zip codes:

Modena: from 41010 to 41059; from 41121 to 41126

Genova: from 16010 to 16049; from16121 to 16167

L’AQUILA: from 67010 to 67069; 67100

 

Spain:

Pick-ups and deliveries have been suspended in the following zip codes:

08700 / 08710 / 08711 / 08712 / 08788

 

Austria:

Pick-ups and deliveries have been impacted in the following zip codes:

5542

5611 / 5612 / 5630 / 5632 / 5645

6553 / 6555 / 6561 / 6563 / 6580

6754 / 6762 / 6763 / 6767

6888

9844

 

France:

Pick-ups and deliveries have been impacted in the following zip codes:

07000 – 07099

07110 – 07999

26110-26190 / 26217 – 26900

Customers will be called if a pickup can not be completed.

 

Germany:

For the following zip codes, shipments must be dropped off with pre-printed labels.

41800 – 41899

52000 – 52599

 

Portugal:

Pick-ups and deliveries have been suspended in the following zip codes:

3880000 – 3880999

3885000 – 3885999

 

The safety of our employees, our customers and the people in the communities we serve is a top priority. UPS has implemented various measures to minimize the risks to which our employees and customers may be exposed.

We are closely monitoring the situation and will take the necessary steps to ensure minimum impact to service.

We pride ourselves on continuing to provide industry-leading service to our customers throughout this challenging period.

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UK Warehouses

Green Fulfilment – Fully Operational

Amazon FBA – Temporarily prioritising products coming into their fulfilment centres in effect until 5th April 2020 for the US & EU. More information here

Carriers & Delivery Networks

An Post – Media Centre

Asendia – Service Updates

DHL UK – Service Updates

DPD – Service Updates

DX UK – Service Updates

Parcel Force – Service Updates

Palletways Covid 19 Updates

Royal Mail – International Incident Bulletin

TNT – Service Alerts

UK Mail – Service Updates

UPS – Service Alerts

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