Seller Tips for Dealing with Damaged Merchandise

It’s in the best interests of an ecommerce retailer or seller to make good on damaged merchandise if the claim is legitimate and falls within fair and shared return policies.

The seller, upon being notified by the buyer that the product arrived damaged, can do one of the following:

  • Send a replacement item with or without requiring the return of the original
  • Initiate a full refund without requiring the product to be returned
  • Offer a partial refund – depending on the severity of the damage – without requiring the product to be returned
  • Request the buyer return the product, and then offer a full refund plus return shipping costs
  • Do nothing, which means risking negative feedback, potential removal from a sales platform, and potential legal action

When dealing with damaged merchandise, it is important to act quickly and efficiently.

Logistics and fulfilment are key components in successfully resolving the issue, and we will address the problem as quickly as possible.

With our expertise in logistics and supply chain management, the team here at Green Fulfilment can help you streamline your fulfilment process, reduce shipping costs, and provide a streamlined customer experience.

Contact us today to learn more about how we can help you grow your business.