Frequently Asked Questions

Green Fulfilment is owned by Rukhsar Ahmed and Cain Fleming. They are the co-founders and hold all the shares of the company, making them the sole shareholders.

We’ve dedicated ourselves to order fulfilment since 2012, specialising in eco-conscious eCommerce fulfilment since 2016.

No, Green Fulfilment is one of the few third-party logistics (3PL) companies that isn’t funded by private equity or venture capital (VC) firms. This means the company is independent and not beholden to the demands of external investors.

Being independent gives Green Fulfilment more flexibility to make decisions and focus on long-term goals, rather than short-term profits to please investors. This leads us to a more stable and sustainable business model.

We prioritise sustainability, accuracy, and supporting our clients’ growth through seamless and cost-effective fulfilment solutions.

Green Fulfilment is a great fit for established brands already shipping at least 300 orders per month. We specialise in helping businesses grow their sales and ensure smooth fulfilment for products that are typically shoebox size or smaller.

Absolutely! While we handle high-volume orders for many clients (including some who’ve grown significantly with us!), we’re also happy to work with businesses at any stage. Our scalable technology and established processes ensure a smooth fulfilment experience, regardless of your order volume.

Here’s an example: one of our valued customers started with us at around 3,000 orders per month and has since grown to 12,000 orders per month. We’ve been able to adapt and support their impressive growth seamlessly.

Yes! Whether you’re a non-UK business shipping into the UK, or a UK business expanding abroad, we have the expertise to help you navigate shipping compliance. For more complex needs, we can connect you with specialised experts.

Absolutely! We ship worldwide, offering a choice between economy and express shipping services to meet your needs and budget.

We prioritise sustainable packaging solutions, including recycled cardboard boxes, biodegradable mailing bags, and compostable options. We’re always exploring new eco-friendly innovations!

• Yes, we can work with your brand to design and source custom packaging that reflects your business’s values.

• Our Green Portal seamlessly integrates with over 80 platforms (including Shopify, eBay, Amazon, WooCommerce). This ensures orders automatically sync, inventories stay updated, and you have access to real-time tracking across all your channels.

• Yes! Our established relationships with major carriers and our shipping volume allow us to negotiate competitive rates for your business, passing the savings along to you.

• Reduced Costs: Compared to running your own warehouse, Green Fulfilment can offer lower storage, shipping, and overall operational costs.
• Improved Efficiency: We use experienced staff and advanced technology to ensure fast and accurate order fulfilment.
• Scalability: Our services can adapt to your business growth without the limitations of a physical warehouse.
• Focus on Your Business: By outsourcing fulfilment, you can focus on core business activities like marketing and sales.

• Ecommerce fulfilment is the process of storing, picking, packing, and shipping orders for online businesses.

• The order fulfilment process typically involves receiving products, storing them, picking and packing orders, shipping them to customers, and handling returns (if applicable).

• Order fulfilment accuracy is crucial for customer satisfaction. Inaccurate orders can lead to negative reviews and lost business.
• Green Fulfilment boasts a 99.99% order accuracy rate.

• Yes, we offer heat transfer vinyl personalisation and are open to exploring other personalisation options.

• Green Fulfilment is proud to be sector agnostic, meaning we can work with businesses from a wide range of industries. However, to ensure efficient fulfilment, we do have some criteria regarding product size and weight.

• Although we’re comfortable working with a variety of industries, we’ve developed particular expertise in fulfilling products for certain sectors. – Markets we serve

• Feel free to contact us to discuss your specific needs and see if we’re a good fit for your business.

• Inventory insurance is optional. We offer coverage against common perils, or you can use your own insurance provider.

• You’ll be charged based on the type of packaging used for your orders. You can also use your own branded packaging.

• We use barcodes to ensure 99.9% order accuracy by scanning each item during the picking and packing process.

• While we can work with most industries, there are a few exceptions due to legal and safety considerations. We do not fulfil products in the following sectors:

  • Arms and Ammunition
  • Pornographic Materials
  • Hazardous Materials
  • Alcohol
    
  • Counterfeit Products

• • We offer free integration with over 80 platforms through API connections. Alternatively, you can upload files manually or create orders one at a time.

• • Our preferred payment method is a bank online transfer (wire transfer) for easy and secure transactions.

• • Your invoice will be emailed to you clearly outlining the charges associated with each service. You’ll see line items for:

    • Goods In (receiving your products)
    • Storage fees
    • Pick & Pack charges (processing and packaging your orders)
    • Shipping costs
    • Any additional (ad hoc) charges

    For added transparency, each invoice is accompanied by a detailed spreadsheet. This spreadsheet provides a breakdown of all costs linked to each individual order within your invoice period.

• • We offer both weekly and monthly billing cycles, depending on your order volume. You will receive either a weekly or monthly invoice in arrears, meaning the invoice will arrive after the billing period ends.