A Straightforward Way to Handle Returns

Managing returns is part of selling online, but it doesn’t have to drain your time or profits. Green Fulfilment helps eCommerce brands reduce return rates, speed up processing and give customers a better experience at every step. Whether you sell through Shopify, Amazon or your own store, our order fulfilment services put you in control, with full visibility, reliable support and a process built to protect your margins.

Why Work With Green Fulfilment?

We don’t just handle returns, we help you run a cleaner, more reliable operation with fewer issues and the support of a team that knows what matters.

99.99% order accuracy to prevent avoidable returns
Friendly, long-standing staff who know your setup
Competitive rates with couriers like UPS, DHL and Royal Mail
Clear processes tailored to how your business works
Certified B Corp, trusted by brands with purpose

Why Returns Matter More Than You Might Expect

Handling returns well isn’t just a nice extra; it plays a key role in whether customers come back, how you manage stock levels, and how efficiently your team can work. Around 30% of online orders are returned, and nearly 7 in 10 shoppers check a brand’s return policy before buying. If the process is confusing, slow or frustrating, many won’t shop with you again. That’s why having a clear and reliable system in place matters just as much as what happens at the checkout.

Common Challenges We Help Solve

Unpredictable costs

Reverse shipping, repackaging, labour and lost goods all add up quickly.

Lack of visibility

If you can’t see why items are coming back, it’s hard to fix the issue or report on trends.

Frustrated customers

Slow refunds or confusing instructions lead to bad reviews and lost trust.

Logistics waste

When returns aren’t processed properly, stock often ends up unused or binned.

Green Fulfilment helps reduce each of these. Our process is set up to give you control without adding extra work.

How Our Returns Process Works

We mix straightforward technology with hands-on support to make returns easier on every side. That means fewer delays, fewer errors and more time for your team.

What You Get With the Green Portal

A dashboard that shows return reasons and item condition
Images of damaged goods to support claims
Refund management without switching systems
Trends over time so you can prevent repeat returns

Returns can also be authorised automatically, helping you respond faster and spend less time on manual checks. Our tech connects with platforms like Shopify and WooCommerce. You don’t need to install extra tools or train your team from scratch.

UK Support With Global Reach

Green Fulfilment is based in the UK and supports small to mid-sized eCommerce brands with reliable returns handling. But if you ship globally, we can still help. As part of the Parcel Monkey Group, we give you access to a wide network of return locations across international markets. That means your customers have more return options, and you benefit from better courier rates and quicker processing for cross-border returns. It’s a simple way to make returns easier for buyers, no matter where they are, while cutting time and cost on your end.

Built Around Your Business

No two businesses handle returns in the same way, so we don’t take a one-size-fits-all approach. We shape the returns process around your needs. That could mean setting up rules around which items require pre-authorisation, how you want different types of returns handled, or how your team wants to review the data. Items in good condition can be restocked right away or repackaged if the original packaging is damaged. If something’s no longer suitable for sale, we can mark it for donation, resale or quarantine. All of this is tracked in clear reports, so you always know what’s coming back in and what’s going back out.

A Better Experience for Your Customers

No one wants to jump through hoops to return an item. With Green Fulfilment, the customer side is just as considered.

Shoppers can:

Print their own return labels
Use downloadable copies at post offices
Book return pickups if they can’t get to a drop-off point
Request an exchange if something was wrong with the order

Reducing Return Waste With Better Logistics

We take the environmental side of returns seriously. As a certified B Corp, we keep waste low and reuse materials wherever possible.

Right-sized packaging helps reduce damage and shipping waste
Digital returns processing cuts down on paper use
Items in good condition are restocked or repackaged
Used or damaged goods can be recycled, donated or quarantined
Warehouses run on energy-efficient systems and low-waste workflows

It’s all part of our approach to sustainable fulfilment, practical, considered and built into how we work every day.

Fits Into Your Existing Setup

Our system plugs into the tools you already use, and we are proud of the integrations and state-of-the-art software we use to make the fulfilment returns process as seamless as possible. Some of the integrations we use include: