What & How we do
Warehousing & Storage
What is a fulfilment warehouse
- Bin Locations
- Shelf Locations
- Pallet Locations
What is order pick and pack
How does Green achieve 99.99% pick accuracy?
Returns Management of eCommerce Orders
Our simple and yet efficient Returns Management Process
- Items returned are in mint condition and packaging is all intact – we book it back into stock
- Items returned are in mint condition, but the labels or packaging is damaged or missing- We rework these for customers, add the labels / packaging and put back in stock
- Items that are either damaged or appear used – we would either put them in quarantine or book them in as another product for you to resell as Pre-Loved or Discounted Sales depending on the agreement with during onboarding
Kitting & Assembly
As an eCommerce business you want to offer your customers the maximum flexibility and choice since you are not bound by the four walls. Many of our customers combine different products into a new product with fancy packaging we call these Kits and the process kitting and assembly. Sellers call these hampers or bundles. No matter what you call them if you want to expand your revenue streams with existing product portfolio our experienced kitting team is on hand ready to put your thoughts into Kits.
Curating your ideas into Kits
At Green Fulfilment we have years of experience of not just putting a kit together but we curate them with the same love and care as you would do yourself.
How do we ensure consistency and presentation
Once the number of Kits are agreed, the stock of the components of the kits is moved from storage to our rework area within the fulfilment warehouse. All our fulfillment warehouses have a dedicated rework zone segregated from the rest of the facility.
Goods are in with us safely
Goods In is the process of receiving your goods into our fulfilment warehouse. Your goods can come as loose cartons or pallets or in a container load. Goods In is a critical part of the entire process as any errors in terms of booking wrong quantities against specific products can throw the inventory numbers off from the get-go. Wrong inventory in the system will have strong impact on the fulfilment of orders subsequently.
When we receive your stock into a Green fulfilment warehouse you are able to see live update of what stage of Goods In process it is in. You get system generated notifications from our system Green Portal to keep you updated.
Lets dive deeper into Goods In
You arrange the delivery into us
With SKUs already on the system you will let us know what SKUs are arriving in what quantities to our warehouse. You will agree a date with your onboarding manager. This gets logged into the Green Portal and is called An Advance Shipping Notification or an ASN. We can assist you with getting the stock uplifted from your current location should you need it
Courier and Postal Shipping Services
Network of carrier services for your ecommerce shipping
Shipping is a crucial element of the fulfilment process and for most Direct to Consumer orders the biggest cost element of order fulfilment. Not just multiple shipping options from our carrier network, we also provide you full consultation for what would be the most appropriate service for your orders. Sometimes cost is the key driver while in other cases delivery speed and service may be more important.
Green Fulfilment can automate the allocation of most effective shipping option without you having to amend your website or sales channels.
We appreciate that in most cases you want to expand geographically and work in new markets around the world. We ship all over the world making your expansion seamless.
Dedicated Account Managed Service
When your stock is sitting with a third party fulfilment provider (3PL) and all your orders are going to them to fulfil you want your 3PL to not just be any other supplier of services but an extension of your own business. You should be able to communicate with the 3PL just as quickly and effectively as you would if you had your own warehouse. Communication is the key and this is the principle we work on.
At Green Fulfilment we rank our customer service at par with core services of picking packing.
Our Dedicated Account Managed Service ensures you have a single point of contact within Green Fulfilment. You can communicate with your Dedicated Account Manager through email / phone or what’s app.
B2B Order Fulfilment
What is B2B order fulfilment
At one point or another in your journey to make your brand more accessible you may consider stocking with independent stores or large multi store retailers. Shipping your orders to these businesses is called B2B order fulfilment. It may appear to be similar to direct to consumer or D2C order fulfilment but in actual fact they require different processes and expertise.
Green Fulfilment provides you the flexibility to be able to be agile and nimble as a business to be able to respond to such an opportunity without many challenges on the logistics side of it.
Why choose Green for your B2B order fulfilment
For many eCommerce businesses it makes lot of sense to expand their footprint into high street retail alongside their eCommerce sales channels. At times it is part of the brands journey, as the brand grows the need for high street presence increases. When choosing a fulfilment partner, you want to make sure you are future proofing this crucial decision.
Our experience shipping to larger retailers coupled with our EDI (electronic date interface) integration makes life easy for your retail fulfilment
We are equipped and flexible enough to handle your retailers complex delivery compliance requirements and tight turnaround times.